A1 Mastering LLC Terms and Conditions
It is your (the customer) responsibility to read and understand the following terms and conditions before making an order on this website (www.A1Mastering.com) or using any of the services provided at this website (www.A1Mastering.com)
This Service allows you to have your songs mastered by a professional Mastering Engineer and obtain downloads of the mastered songs “tracks” from either our e-mail, dropbox or website.
We take precautions to protect your information. When you submit sensitive information via our website or e-mail, your information is protected both online and offline. This includes your audio files, name, phone number, address, email and any other info you may send us. We do not use any kind of tracking cookies. We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.
This website contains material which is owned by us, licensed to us, or consent was given to use it. This material includes, but is not limited to, the design, layout, look, appearance, audio files and graphics. Reproduction is strictly prohibited and will be prosecuted to the fullest extent of the law. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Payment must be made in full before any work on your material.
For online payments any Major Credit or Debit Card is accepted. **Western Union, Bank Transfer and Prepaid Credit / Debit cards are NOT accepted.
We provide a collection of audio samples of our work. The samples provided have been Mastered to the clients specific tastes and liking. The samples are not how every project will sound, If you hear something you don’t like, just remember you have complete direction of how every aspect of your projects sound.
We provide instructions on how to properly prepare and send your material for our Mastering services. The client is responsible for following these directions Before uploading any material. When using our services the client is responsible for the following:
The quality of the recorded material.
The quality of the mixed material
- Correct preparation of any material sent for mastering.
- Ensuring all audio files needed for the service ordered are included.
- Ensuring the material has been prepared and sent correctly.
- Ensuring all notes and requests are included in detailed documentation.
- Ensuring all spelling for the song name, artist name and other credits is correct.
- Ensuring contact information is provided and spelled correctly.
- Ensuring cover art and ISRC data is included (if available).
- Copyrights for any uploaded material.
- Ownership and rights of all uploaded material.
- Order number is included in upload.
If the clients material is not prepared or sent correctly it will either not be accepted or the services will be rendered using the material provided they way it is received.
For Mastering, Current turnaround time is to receive your completed Masters, completion of this service depends on how many revisions are needed after you review your Masters. Once you are satisfied with the Masters, the files will be packaged and delivered by e-mail.
Current turnaround time for Mastering — 24 Hours
Turnaround time for Revisions — 24 Hours.
All orders are rendered on a first come first serve basis. This goes for Major and Indie artists.
All turnaround times stated on our website or by e-mail are only an estimation. In any event, the turnaround time may be extended any time after purchase.
After your project is completed, the material you’ve sent to us will be deleted from our systems 10 days after. After this point, revisions, radio edits, instrumental exports, performance exports, acapella exports and processed stem exports will no longer be an available option to purchase for the specific song. Un-less you re-send your material and have the song mixed and (or) mastered again.
Sales and Discounts:
We sometimes offer sales and discounts for our services. These sales are only available for a limited time. When a client orders a service during the time of the sale, the client understands that the sale is final, meaning there will be no refunds or credit honored, even if the work has not yet been completed. The client also understands that there will be no set turnaround time for the order made during the sale. Rendering of orders made during a sale is done in first come first serve order. If rush delivery is available at the time of a sale, the price of the rush delivery will not be discounted.
A1Mastering.com services are electronic non-tangible irrevocable goods.
We believe in keeping our customers happy. If you are unsatisfied with your results we are willing to make any small changes and adjustments free of charge.
Unfortunately, we do not issue refunds once an order has been placed at www.A1Mastering.com. As a customer, you are responsible for understanding this upon purchasing any service from us. By processing an order at www.A1Mastering.com, you automatically agree to all of these terms listed. If you have any questions, please contact us and we will be happy to answer them for you.
Understanding and Responsibility
Client is responsible for reading and understanding the entire terms and conditions and refund policies. Client is also responsible for overviewing the FAQ page and making sure all questions and concerns are answered before making an order at www.A1Mastering.com
By making payment at www.A1Mastering.com, the client states they have read and agreed to our Terms & Conditions and Refund Policy.
A1 Mastering LLC (www.A1Mastering.com) may at any time, without notice to you and in its sole discretion, amend this policy from time to time and the changes are not prorated. Please review this policy periodically. For more information visit us online at www.A1Mastering.com or e-mail us directly at firstname.lastname@example.org